The Impact of Communication Skills on the Patient-Provider Relationship and Patient Outcomes

doctor explaining results patient G 148194927 web 2 — Emotional Well-being, Mental Health, Psychiatrists, Psychologists

The time constraints of contemporary medicine, which includes elaborate electronic overall health record documentation and a economic dependence on quick visits, have taken a toll on the patient-provider partnership (PPR). Interventions created to strengthen communication capabilities can strengthen the PPR and patient outcomes, according to a report published in Gastroenterology.

A multidisciplinary group completed a systematic overview of scientific proof on the effect of communication capabilities on the PPR and patient outcomes. Additional aspects that can effect the PPR, such as patient perspectives and social and cultural influences, had been also assessed. The group utilized the scientific proof from 99 research to provide suggestions on enhancing the PPR.

Research indicated that the patient-perceived length of stop by did not correspond with the actual length of stop by, but rather the quantity of patient-focused time. Allowing the patient to express their narrative, devoid of interrupting, assists the patient in trusting the provider, top to enhanced adherence and outcomes.

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Miscommunication involving the patient and a provider can be triggered by a multitude of social or cultural aspects. Individual patient qualities such as age, gender, race, and ethnicity can all effect each the provider’s assessment of the patient, as effectively as the patient’s response to the provider. Communication concerning psychosomatic or “functional” problems can be particularly complex, as patients may well really feel invalidated or stigmatized by terms and phrases utilized by the provider.

Skills-primarily based communication coaching applications that focus on each verbal and non-verbal strategies are helpful in enhancing the PPR. Training can demand minimal time and power but lead to vital improvements in the patient encounter, patient satisfaction, and patient outcomes.


Drossman DA, Chang L, Deutsch JK, et al. A review of the evidence and recommendations on communication skills and the patient-provider relationship (PPR): a Rome Foundation working team report. Gastroenterol. Published on the internet July 28, 2021. doi: 10.1053/j.gastro.2021.07.037

This post initially appeared on Gastroenterology Advisor

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