Lessons Learned From COVID-19 Response in New York City Hospitals –

Lessons Learned From COVID-19 Response in New York City Hospitals –

Strategies for communication, surge preparing, clinical care, and employees wellness have been published in NEJM Catalyst Innovations in Care Delivery. Strategies have been primarily based on the authors’ experiences in New York City, New York for the duration of its time as the epicenter of the coronavirus illness 2019 (COVID-19) pandemic.

The authors of this write-up have been involved in caring for more than 5000 hospitalized COVID-19 patients more than 2 months at academic, private, affiliated public, and private hospitals. Despite variations in sources, affiliations, and patient populations, the authors state that ongoing collaboration and communication led to approaches that can be applied to a selection of healthcare centers.

The authors organized their findings into 6 domains of response: communication, surge capacity and expansion of beds, staffing, triage, clinical care, and employees wellness. For each and every domain, they describe the challenge, the technique implemented, and tips on future methods. The following is a summary of these findings:


  • Challenge: the volume of info and pace of adjust presented a want for leaders to coordinate plans inside and in between hospitals and to disseminate info.
  • Strategy: they employed frequent and various modes of communication, like twice-each day intradepartmental operations calls, town halls, each day videoconferences, and emails to engage employees and alleviate issues. Residents received nightly updates that consolidated info on patient volume, main method adjustments, and ongoing challenges.
  • Future: additional suggestions get in touch with for creating multimodal communication approaches and tailoring these to employees requirements inside and in between facilities.

Surge Capacity, Expansion of Beds

  • Challenge: hospitals required adequate intensive care unit (ICU) beds, damaging-stress rooms, and continuous oxygen saturation monitoring.
  • Strategy: rooms have been transformed to facilitate damaging-stress and continuous oxygen monitoring needs, and previously closed units have been revitalized. Staff also identified locations for possible conversion to flex-ICU spaces.
  • Future: making certain adequate flex-ICU spaces are offered continues in anticipation of future COVID-19 hospitalizations.


  • Challenge: making certain sufficient staffing, specifically ICU nurses, in the face of fast patient surges and onboarding of employees new to the method or clinical location.
  • Strategy: staffing pools have been developed for a variety of locations, like ambulatory care physicians and nurses. Teams have been constructed to make certain adequate experience was offered in each and every group. Each web site held weekly 60- to 90-minute orientations to the clinical service with a focus on the therapy of COVID-19.
  • Future: the authors emphasized that the identical sources of staffing pools may perhaps not be offered in the next wave of the pandemic. Facilities will want to rely more on internal employees than on volunteers. They advisable early instruction of physicians and nurses for ICU care.


  • Challenge: the want to separate respiratory and nonrespiratory patients at admission, and to create a strategy to accommodate internal and external referrals.
  • Strategy: emergency departments have been organized into committed respiratory and nonrespiratory locations, with systems in spot for identification and handoff of transfers.
  • Future: continued preparing for committed emergency division zones is advisable for the next wave of COVID-19.

Clinical Care

  • Challenge: there have been several locations of uncertainty with regards to care due to the novel nature of the illness and restricted offered proof.
  • Strategy: hospitals worked collaboratively to create protocols in locations such as respiratory or renal failure, code teams, finish-of-life care, and therapeutic management of COVID-19 patients.
  • Future: this work continues and not only amongst affiliated hospitals. Improved clinical suggestions and protocols are getting shared.

Staff Wellness

  • Challenge: the strain was unprecedented for all healthcare employees.
  • Strategy: access to mental well being pros and sources, like mediation, yoga, and adequate time off have been offered.
  • Future: authors highlighted the want for ongoing employees wellness applications due to the fact the pandemic is a extended-term challenge.

According to the article’s authors, “Collaboration within academic affiliations and, more globally, across the country will be beneficial to leadership, staff, and patients.” Hospital systems are either now facing or probably to face surges of COVID-19 patients, mentioned authors, and this overview of approaches can be applied to COVID-19 and future disaster preparing.


Schaye VE, Reich JA, Bosworth BP, et al. Collaborating across private, public, community, and federal hospital systems: lessons learned from the Covid-19 pandemic response in NYC. NEJM Catal Innov Care Deliv. Published on the net November 30, 2020. doi:10.1056/CAT.20.0343

This write-up initially appeared on Infectious Disease Advisor

Originally published in www.psychiatryadvisor.com

1 Comment
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