Challenges for Behavioral Health Employees During COVID-19 –

Challenges for Behavioral Health Employees During COVID-19 –

A wide variety of challenges have been reported by the behavioral wellness neighborhood in New York State for the duration of the early months of the coronavirus-2019 (COVID-19) pandemic, according to a study published in the Community Mental Health Journal.

Due to the recency of the pandemic, evaluation of the distinct barriers and challenges faced by behavioral healthcare providers and organizations has not however been carried out.

To qualitatively assess the effect of COVID-19 and linked policies, survey information from 295 personnel of behavioral wellness organizations in the state of New York have been analyzed. Of the respondents, 37.2% worked at organizations situated in New York City, 17% of respondents have been Presidents or Chief Executive Officers, and 16% have been employees members beneath the director level. Survey information was collected all through New York from April 8, 2020 to May 1, 2020.

The most regularly reported concern was connected to business enterprise operations as the reduce in solutions performed, the raise of plan closures, and the increases in expense for technologies and security supplies strained monetary efficiency. Many other issues have been centered about the swift transition to telehealth, which was difficult for each customers and providers. Clients frequently did not have access to enough technologies or lacked interest in getting care remotely. Providers located obstacles in their capacity to conduct productive therapeutic sessions, as nicely as additional administrative elements, such as getting right reimbursement, implementing HIPAA-compliant platforms, and finishing legally-binding documents.

Understanding the impacts of COVID-19 on behavioral wellness organizations is especially significant as these solutions assistance vulnerable populations that may perhaps be at a greater threat for COVID-19 infection and other adverse consequences connected to the pandemic. Financial issues may perhaps have been the most regularly reported theme due to the nature of the reporting population, with more than half (54%) in roles connected to business enterprise administration.

Limitations to this study incorporate the more than-representation of outpatient applications (45.5% of respondents compared with 14.9% of mental wellness applications in New York State) and the underrepresentation of residential solutions (10.5% of respondents compared with 30.1% of state applications). Additionally, the use of information from men and women in just one particular state who voluntarily participated prevents generalization and may perhaps bias the information. The greater proportion of men and women from upper management in the responding organizations also may perhaps effect the outcomes.

Future analysis like information from numerous regions and a additional equal distribution of personnel at numerous levels of seniority at the organizations are warranted.


Murphy AA, Karyczak S, Dolce JN, et al. Challenges experienced by behavioral health organizations in New York resulting from COVID-19: A qualitative analysis. [published online October 23, 2020]. Community Ment Health J. doi: 10.1007/s10597-020-00731-3

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